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Complaints and concerns 

Islamic Relief Worldwide welcomes complaints and feedback from members of our target communities, stakeholders, staff, volunteers and those working on behalf of Islamic Relief. We strive to continually develop, improve and be accountable.

This is why we want to hear about any concerns and complaints you have, and take appropriate action.

Please be aware that complaints should sent through the portal. However if this cannot be done please use complaints@irworldwide.org and do not copy any other IRW individuals including the Chief Executive Officer, Board of Trustees, Board of Directors or individual staff members. Any parties copied into correspondence of this nature will not be responding.  This is to allow due process to take place and ensures that confidentiality and integrity of the process is maintained.  This is in accordance with the IRW Complaints Policy.

An area of particular importance is safeguarding. We take our responsibility for protecting those we serve and other vulnerable people against exploitation and abuse of power very seriously – see our safeguarding page for more information.

If you have any concerns relating to safeguarding or want to make a complaint about any other matter, please submit via our portal.

We aim to deal with all concerns and complaints quickly and confidentially. We will contact you as soon as we can – typically we will acknowledge receipt within 7 working days. We assure you that complaints will be handled confidentially, fairly and sensitively.

Please note that we are unable to respond to individual requests for support and assistance.

You can also write to us at:

Complaints Officer, Islamic Relief Worldwide, 19 Rea Street South, Birmingham B5 6LB

For enquiries please email complaints@irworldwide.org

You can download our complaints and feedback policy.

Islamic Relief Worldwide has specialist expertise around the world and can provide journalists with information, interviews and comments on a wide range of issues – from reactions to breaking news and emergencies, to analysis on climate change, poverty and inequality. Our latest press releases are available here.

If you are a journalist, you can contact us any time at: press@irworldwide.org

Or contact:

Michael Selby-Green, International Media Coordinator: michael.selby-green@irworldwide.org

Alun McDonald, Head of Media and External Relations: alun.mcdonald@irworldwide.org

These are intended for media enquiries only. For any other enquiries please see our main general enquiries section for assistance.