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Data Deletion Policy and Instructions

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1) Data Deletion Policy

We respect your right to request deletion of your personal data (also known as the right of erasure / right to be forgotten).

When we receive a valid deletion request (either through the app or via contact details below), we will:

Verify the request where needed (to protect your account and data).

Delete or anonymise your personal data from our systems where applicable.

Retention (legal/statutory requirements):

We keep personal data in line with our data retention policy, and some records may need to be retained to meet legal/statutory requirements. For example, we are required to keep records of donations subject to Gift Aid for at least seven years to comply with HMRC rules.

2) Data Deletion Instructions (How to delete your data)

Option A: Delete your account inside the app (iOS & Android)

You can request deletion directly from the app:

  1. Open the app
  2. Go to Profile
  3. Open Settings
  4. Tap Delete your account
  5. Confirm the deletion request
 

Option B: Request deletion by contacting us

You can also request deletion by contacting our Data Protection Lead:

  • Telephone: 0800 520 0000
  • Email: dataprotection@irworldwide.org
  • Post: Data Protection Lead, Islamic Relief, 19 Rea Street South, Digbeth, Birmingham, B5 6LB
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To help us locate your account quickly, include:

  • Your name
  • The email/phone number used in the app
  • If you used Facebook Login, include the email linked to your Facebook account (if different)
  • A clear request to delete your account and associated personal data